Delivery Bottle Shop

Delivery of goods in Estonia.

1. Ordering a package to an Itella SmartPOST parcel machine
The service is available throughout the territory of the Republic of Estonia.
Availability: 24/7

With Itella SmartPOST, you can order goods in a maximum quantity that can be packed in 3 boxes that all together add up to maximum dimensions of: 38 cm x 36 cm x 60 cm. If the goods you order do not fit in one package, you can order several packages at once or use the Itella courier service.

2. Ordering via Itella courier.
The courier service is available all over Estonia except small islands. The quantity and weight of the ordered goods are not limited.

Delivery time within 1-3 days (after making the purchase, the customer will be contacted and the exact delivery time will be agreed upon). The price of using the CA courier is €7.99.

3. Pick up from the store (goods are packed and will be transported to the car if desired). There are no restrictions on quantity.

The address of the shop: Tööstuse 13, Tallinn.

The product selection is updated daily.

SmartPOST

If you choose SmartPOST as the delivery method, the goods will be delivered to the nearest SmartPOST parcel machine.

With Itella SmartPOST, you can order goods that can be packed in 3 boxes maximum (per order), which have the total dimensions: 38 cm x 36 cm x 60 cm.

Heldeke Bottle Shop does not offer Itella SmartPOST White parcelbox deliveries.

Itella SmartPOST parcel machines are located in various shopping centres all over Estonia. You can choose the one that suits you.

Itella SmartPOST is open as long as the shopping centre where the Itella SmartPOST parcel machine chosen by you is located at. When the package arrives, an SMS with the door code will be sent to your mobile phone. All you have to do to receive the package at the machine is to enter the door code in the SMS using the touch screen – after that, the right door will open and you will receive your package! The package will be stored in the parcel machine for 7 calendar days from the day the door code is sent to your mobile phone.

Itella SmartPOST does not deliver on national holidays so there may be delays in arrivals at holiday times.

Please note! In addition to the code, it is necessary to insert your ID card into the Itella SmartPOST parcel machine. You can retrieve the goods from Itella SmartPOST parcel machines from 10:00 to 22:00.

Cancellation and returning orders

Heldeke! online store (Skeletor OÜ) has the right to withdraw from a sales contract concluded through the online store without sanctions and to not deliver the ordered goods or provide the service in the following cases:

if the buyer is under the age of 18 (alcohol and tobacco products);
the amount paid for the goods has not been received in the bank account of Skeletor OÜ;
if it is not possible to apply the mode of transport chosen by the customer to the ordered products;
the price or features of the goods have been displayed incorrectly in the online shop due to a system error;
the goods are out of stock.

In all cases, the customer will be notified either by e-mail or telephone.

If it is not possible to fulfil the order in the Heldeke! online shop, the purchaser will be contacted and refunded the amount of the prepayment for the goods that have not been received.

Cancellation of the order

You can cancel your order by contacting us at info@heldeke.ee before we have sent the goods out of the warehouse. If the goods have already been sent out of the warehouse using the courier service or parcel post, then the order can no longer be cancelled.

Returning goods

Please note! According to the legislation of the Republic of Estonia and the European Union, the consumer’s right to withdraw from the contract and return goods does not extend to alcoholic beverages.

If you have received incorrect or defective goods, you must notify us immediately upon receipt of the goods at the e-mail address info@heldeke.ee. Incorrect or defective goods can be replaced on the basis of a purchase receipt or invoice. Return costs are borne by the Heldeke! online shop.

Itella does not work on national holidays so there may be delays in arrival times.

Returning goods by agreement

Only orders for which the customer can submit an agreement of both parties in writing can be returned. Only unopened products with undamaged packaging can be returned. Products that are sold in a box or case can only be returned in a sealed form. Beverages that are packaged and sold as cases are not subject to return when opened. Returns will be accepted within 2 weeks of the sale.

• For more information, contact our customer service by e-mailing info@heldeke.ee.

Delivery Shop

When will I get my order?
Usually, it takes less than 24 hrs to fulfill an order, after which it’s shipped out. We will contact you if there are delays that mean it can’t be shipped within 24hrs.

Where will my order ship from?
Your order will ship from Estonia.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery
address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post
office or at your neighbor’s, get in touch with us at info@heldeke.ee with your order number. If you did find a mistake in your delivery address, we can send you a
replacement order, but shipping will be at your own cost.

Orders

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can
do it most efficiently!

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@heldeke.ee

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@heldeke.ee within a weeks’
time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@heldeke.ee!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@heldeke.ee with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@heldeke.ee within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!